Contact information
At Eye Society, we are committed to providing exceptional customer service. Whether you have a question about your order, need assistance choosing the right eyewear, or require support after your purchase, our team is here to help.
Customer Support
Email
📧 office@idol-trade.com
Telephone
📞 +27 82 056 8537
Business Hours
Monday – Saturday
09:00 – 17:00 (South African Standard Time)
We aim to respond to all enquiries within one (1) business day.
Registered Office
LGL Global (Pty) Ltd
Registration Number: 2022/244992/07
VAT Number: 4940322193
Floor 9, Office 905
68 Bree Street
Cape Town
8000
South Africa
Online Store
🌐 Website
Order Support
For assistance with:
- Orders
- Shipping & Delivery
- Returns & Refunds
- Exchanges
- Warranty Claims
- Product Information
- Gift Cards
- Promotions
- Customer Accounts
please contact our Customer Support team using the details above.
Business Enquiries
For wholesale opportunities, partnerships, media enquiries, or other business-related matters, please contact:
Response Times
Our standard response times are:
- Email: Within 2 business day
- Telephone: During business hours
- Website Contact Form: Within 2 business day
Response times may be longer during public holidays, promotional events, or peak trading periods.
Customer Feedback
We value your feedback and are continually working to improve our products and services.
If you have suggestions, compliments, or concerns regarding your experience with Eye Society, we encourage you to contact us. Your feedback helps us deliver the premium customer experience we strive to provide.
Fraud Prevention
For your protection, Eye Society will never request your password, full banking details, or one-time passwords (OTPs) by email, telephone, SMS, or WhatsApp.
If you receive any suspicious communication claiming to be from Eye Society, please contact us immediately.
Stay Connected
Follow Eye Society on our official social media channels for new product launches, exclusive promotions, styling inspiration, and the latest news.
Links to our official social media platforms are available on our website.
Legal Information
Eye Society is a premium eyewear brand owned and operated by LGL Global (Pty) Ltd.
All purchases made through www.eyesociety.co.za are subject to our:
- Website Terms & Conditions
- Privacy Policy
- Returns & Refund Policy
- Shipping & Delivery Policy
- Cookie Policy
- Warranty Policy
By contacting Eye Society or using our Website, you acknowledge that these policies apply to your use of our services.