PRIVACY POLICY

Effective Date: 1/07/2026
Last Updated: 1/07/2026

1. Introduction

Welcome to Eye Society, a premium eyewear brand owned and operated by LGL Global (Pty) Ltd ("Eye Society", "we", "our", or "us").

We are committed to protecting your privacy and handling your personal information responsibly, transparently and securely. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit www.eyesociety.co.za, create an account, purchase products, contact our Customer Service team or otherwise interact with our website and services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services. As part of providing these services, Shopify may collect and process certain personal information on our behalf or as an independent data controller for specific services. Where Shopify processes your information independently, its own privacy policy will also apply.

This Privacy Policy forms part of our Website Terms & Conditions and should be read together with our Returns Policy, Shipping Policy, Cookie Policy and any other policies published on our Website.

By accessing or using our Website, creating an account or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein, where your consent is required by law.

2. Compliance with South African Law

Eye Society processes personal information in accordance with applicable South African legislation, including but not limited to:

• Protection of Personal Information Act, 4 of 2013 ("POPIA");
• Consumer Protection Act, 68 of 2008;
• Electronic Communications and Transactions Act, 25 of 2002 ("ECTA"); and
• any other applicable laws regulating privacy, electronic commerce and consumer protection.

Where customers access our Website from outside South Africa, we will also endeavour to comply with any applicable international privacy laws where required.

3. Who We Are

Legal Entity
LGL Global (Pty) Ltd

Trading Name
Eye Society

Company Registration Number
2022/244992/07

VAT Number
4940322193

Registered Address
Floor 9, Office 905
68 Bree Street
Cape Town
8000
South Africa

Customer Support

Email: office@idol-trade.com

Telephone: +27 82 056 8537

Business Hours:

Monday to Saturday
09:00 – 17:00 (South African Standard Time)

4. Information We Collect

Depending on how you interact with Eye Society, we may collect the following categories of personal information.

4.1 Personal Information You Provide

When you create an account, place an order or contact us, we may collect:

• Full name
• Email address
• Mobile telephone number
• Billing address
• Delivery address
• Account login details
• Password (encrypted)
• Customer support enquiries
• Marketing preferences

Where legally required for fraud prevention, we may request additional verification information before processing an order.

4.2 Order Information

When you purchase products through our Website, we may collect:

• Products ordered
• Shopping cart contents
• Order history
• Transaction value
• Payment confirmation
• Refunds
• Exchanges
• Gift card transactions
• Loyalty programme activity
• Referral programme activity

Eye Society does not store your full credit or debit card details. All card payments are securely processed by accredited third-party payment providers integrated with Shopify.

4.3 Device Information

When you browse our Website, certain information is collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Time zone
• Website pages viewed
• Referral URLs
• Session identifiers
• Cookies and similar technologies
• Website interaction analytics

This information helps us improve website performance, security and customer experience.

4.4 Marketing Information

If you choose to receive marketing communications, we may collect information relating to:

• Newsletter subscriptions
• Promotional campaigns
• Birthday rewards
• Loyalty programme participation
• Referral programme participation
• Competition entries
• Product preferences
• Email engagement statistics

You may unsubscribe from marketing communications at any time.

5. How We Collect Information

We collect personal information directly from you when you:

• create an account;
• purchase products;
• contact Customer Service;
• subscribe to newsletters;
• participate in competitions or promotions;
• redeem gift cards;
• communicate with us via email, telephone, WhatsApp or social media.

We also collect information automatically through cookies, website analytics, Shopify technologies and other lawful tracking technologies used to improve our services.

In certain circumstances, we may receive information from trusted third parties, including payment providers, fraud prevention services, courier partners, Shopify and integrated business applications.

6. How We Use Your Personal Information

We process personal information only where permitted by applicable law and for legitimate business purposes.

These purposes include:

• creating and managing customer accounts;
• processing orders and payments;
• delivering products throughout South Africa;
• arranging Click & Collect orders;
• processing returns and refunds;
• providing customer support;
• communicating order updates;
• preventing fraud and unauthorised transactions;
• improving our products and Website;
• personalising your shopping experience;
• administering promotions, competitions and loyalty programmes;
• sending marketing communications where you have consented or where otherwise permitted by law;
• complying with legal obligations; and
• protecting the rights, property and security of Eye Society, our customers and our business partners.

We will never sell your personal information to third parties for their own marketing purposes.

7. Shopify Services

Our Website is hosted on Shopify, which provides the secure e-commerce platform through which Eye Society offers its products and services.

As part of providing these services, Shopify may collect, process and store certain personal information necessary to:

• operate the Website;
• process payments;
• manage customer accounts;
• improve website functionality;
• prevent fraud;
• provide secure checkout services;
• support order fulfilment; and
• maintain platform security.

Some of this information may be processed outside South Africa. Shopify maintains industry-standard security measures designed to protect customer information.

For further information regarding Shopify's privacy practices, customers may consult Shopify's Privacy Policy.

8. Payment Providers

Payments made through our Website may be processed by secure third-party payment providers, including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Instant EFT
• Ozow
• Payflex
• PayPal
• any additional payment methods introduced from time to time.

Eye Society does not store complete payment card information. Payment providers process payment information in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and their own privacy policies.