SHIPPING & DELIVERY POLICY

Eye Society

A brand owned and operated by LGL Global (Pty) Ltd

Effective Date: [Insert Launch Date]

1. Introduction

At Eye Society, we are committed to delivering your order safely, efficiently and as quickly as possible.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through www.eyesociety.co.za.

By placing an order, you agree to the terms of this Shipping & Delivery Policy together with our Website Terms & Conditions.

2. Delivery Area

Eye Society currently delivers within South Africa only.

At this stage, we do not offer international shipping.

Should international delivery become available in the future, this policy will be updated accordingly.

3. Shipping Costs

We are pleased to offer FREE standard shipping on all orders within South Africa.

There is no minimum purchase amount required to qualify for free delivery.

Special promotions or express delivery options may be introduced from time to time.

4. Courier Partner

Orders are delivered through our trusted courier partner, Bob Go, or any alternative courier appointed by Eye Society where necessary.

The courier selected may vary depending on your delivery location, operational requirements or service availability.

5. Order Processing

Orders are processed during our normal business hours:

Monday – Saturday

09:00 – 17:00 (South African Standard Time)

Orders placed outside business hours, on Sundays or public holidays will be processed on the next business day.

Before dispatch, every order is subject to:

• payment confirmation;
• stock availability;
• quality control inspection; and
• fraud prevention checks where required.

Eye Society reserves the right to delay dispatch where additional verification is reasonably required.

6. Estimated Delivery Times

While we strive to deliver as quickly as possible, delivery times are estimates only.

Major Metropolitan Areas

Estimated delivery:

2–3 Business Days

Regional & Outlying Areas

Estimated delivery:

Up to 7 Business Days

Delivery times commence once your order has been confirmed and dispatched.

During promotional events, public holidays or unforeseen circumstances, delivery may take longer than estimated.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Customers may also track their orders through their Eye Society customer account.

8. Delivery Requirements

To ensure successful delivery:

• a complete delivery address must be provided;
• a valid contact telephone number must be supplied;
• someone authorised must be available to receive the parcel during business hours.

Eye Society cannot accept responsibility for delays resulting from incomplete or incorrect delivery information supplied by the customer.

9. Failed Deliveries

If delivery cannot be completed because:

• no recipient is available;
• the delivery address is incorrect;
• access cannot reasonably be obtained;
• the parcel is refused without justification,

the courier may attempt redelivery or return the parcel to Eye Society.

Additional delivery charges may apply where redelivery is required due to customer error.

10. Delivery Inspection

For security and quality assurance purposes, customers may not open or inspect products before signing for delivery.

If you believe your parcel has been damaged during transport, please:

• accept the parcel where appropriate;
• take photographs of the packaging before opening;
• notify Eye Society within 48 hours of delivery.

We will investigate the matter promptly and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy.

11. Risk and Ownership

Ownership of the products passes to the customer only once full payment has been received.

Risk of loss or damage passes to the customer upon successful delivery to the address provided during checkout.

12. Click & Collect

Eye Society may offer a Click & Collect service at selected collection locations.

Where available:

• customers will receive notification when their order is ready for collection;
• valid proof of identity and the order confirmation may be required upon collection;
• orders must be collected within the timeframe communicated by Eye Society.

Eye Society reserves the right to cancel uncollected orders after a reasonable period and process a refund where appropriate.

13. Delivery Delays

Although we make every effort to meet our estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

• severe weather;
• civil unrest;
• strikes;
• public holidays;
• road closures;
• power outages;
• courier operational issues;
• supplier delays;
• force majeure events.

Eye Society shall not be liable for any indirect or consequential losses arising from delivery delays beyond our reasonable control.

14. Incorrect or Damaged Deliveries

If you receive:

• the wrong product;
• an incomplete order;
• a damaged parcel; or
• a product with an apparent manufacturing defect,

please contact our Customer Support team as soon as possible and preferably within 48 hours of delivery.

We may request:

• your order number;
• photographs of the parcel;
• photographs of the product; and
• a description of the issue.

Where the claim is approved, Eye Society will arrange collection and replacement at no cost to you.

15. Delivery Restrictions

Eye Society reserves the right to decline delivery to certain locations where:

• courier services are unavailable;
• delivery is considered unsafe;
• fraud is reasonably suspected; or
• legal or regulatory restrictions apply.

If we are unable to fulfil your order, we will notify you promptly and issue a refund where applicable.

16. Changes to Delivery Information

Customers may request changes to their delivery address before dispatch.

Once an order has been handed to the courier, changes may no longer be possible.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Eye Society Customer Support

Email: office@idol-trade.com

Telephone: +27 82 056 8537

Business Hours:

Monday – Saturday

09:00 – 17:00 (South African Standard Time)

Registered Office:

LGL Global (Pty) Ltd

Floor 9, Office 905

68 Bree Street

Cape Town

8000

South Africa