RETURNS & REFUND POLICY

Eye Society

A brand owned and operated by LGL Global (Pty) Ltd

Effective Date: 1/07/2026

1. Our Commitment

At Eye Society, customer satisfaction is extremely important to us. We take pride in designing and manufacturing premium eyewear and strive to ensure every customer is delighted with their purchase.

If for any reason you are not completely satisfied, this Returns & Refund Policy explains your rights and our procedures for returns, exchanges and refunds.

This policy complies with the Consumer Protection Act, 68 of 2008 ("CPA") of South Africa.

2. Return Eligibility

You may request a return if:

• the product was purchased directly from www.eyesociety.co.za;
• your request is submitted within 7 calendar days from the date of delivery;
• the product is unused, unworn and undamaged;
• the product has not been altered in any way;
• all original packaging, labels, accessories, protective films and cleaning cloths are included;
• proof of purchase is provided.

Eye Society reserves the right to inspect all returned products before approving any refund or exchange.

3. Change of Mind Returns

If you simply change your mind, Eye Society will gladly accept a return provided that:

• the return request is made within 7 days of delivery;
• the product has not been worn;
• the product has not been damaged;
• the product is returned in its original condition;
• all original packaging is included.

Approved change-of-mind returns may be exchanged or refunded to the original payment method.

Eye Society will arrange collection of approved returns at no cost to the customer.

4. Incorrect Products

If you receive the wrong item, please notify us within 48 hours of delivery.

Once the returned product has been received and verified, Eye Society will:

• collect the incorrect item at our expense;
• dispatch the correct product as soon as reasonably possible; or
• provide a full refund if the correct product is unavailable.

5. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please notify us as soon as reasonably possible and preferably within 7 days of delivery.

We may request:

• photographs of the product;
• photographs of the packaging;
• your order number; and
• a description of the issue.

Once inspected and approved, Eye Society may, at its discretion:

• repair the product;
• replace the product with the same or an equivalent product; or
• issue a full refund.

Nothing in this policy limits any rights you may have under the Consumer Protection Act.

6. Products That Cannot Be Returned

For hygiene, safety and custom manufacturing reasons, the following products cannot be returned unless they are defective or supplied incorrectly:

• prescription eyewear;
• prescription lenses;
• custom-made products;
• personalised products;
• gift cards;
• products damaged through misuse;
• products showing signs of wear;
• products damaged by accidental impact;
• products scratched after delivery;
• products altered by third parties.

Future products such as contact lenses may also be subject to additional return restrictions for hygiene reasons.

7. Warranty Exclusions

The following are not considered manufacturing defects:

• accidental damage;
• scratched lenses after delivery;
• broken frames caused by misuse;
• normal wear and tear;
• improper storage;
• damage caused by exposure to chemicals;
• heat damage;
• damage caused by pets or children;
• loss or theft.

8. Frame Warranty

Eye Society provides a 14-day limited warranty against manufacturing defects on eyewear frames purchased through our Website.

This warranty covers manufacturing faults only.

It does not cover:

• accidental damage;
• misuse;
• abuse;
• scratches;
• normal wear and tear;
• unauthorised repairs;
• modifications made by third parties.

Where a manufacturing defect is confirmed, Eye Society may repair, replace or refund the affected product at its discretion.

This warranty is in addition to any rights available under applicable South African consumer protection laws.

9. Return Shipping

For approved returns, Eye Society will arrange collection through our nominated courier partner.

Customers should not return products without first obtaining a Return Authorisation from our Customer Service team.

Products remain the customer's responsibility until collected by the authorised courier.

Eye Society reserves the right to refuse returns that have not been approved in advance.

10. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method used for the purchase.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been approved.

Shipping charges (if any) are refundable only where required by law or where the return results from our error.

11. Exchanges

Where stock is available, customers may request an exchange instead of a refund.

If the replacement product has a higher value, customers will be required to pay the difference before dispatch.

If the replacement product has a lower value, the difference will be refunded to the original payment method.

12. Gift Cards

Gift Cards are non-refundable and cannot be exchanged for cash except where required by applicable law.

If products purchased using a Gift Card are returned, any approved refund will generally be credited back to the original Gift Card or issued as store credit, unless otherwise required by law.

13. Fraud Prevention

Eye Society reserves the right to refuse returns or refunds where we reasonably believe that:

• false information has been provided;
• products have been intentionally damaged;
• products have been used before being returned;
• fraudulent activity is suspected;
• the return process is being abused.

14. Consumer Rights

Nothing contained in this Returns & Refund Policy limits or excludes any rights that customers may have under the Consumer Protection Act or any other applicable South African law.

Where there is any conflict between this policy and applicable legislation, the legislation will prevail.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Eye Society Customer Support

Email: office@idol-trade.com

Telephone: +27 82 056 8537

Business Hours:

Monday – Saturday

09:00 – 17:00 (South African Standard Time)

Registered Office:

LGL Global (Pty) Ltd

Floor 9, Office 905

68 Bree Street

Cape Town

8000

South Africa